Terms & Conditions

Welcome to our cleaning services website. These Terms and Conditions outline the rules, responsibilities, and expectations that apply when you use our website, request a quote, book a service, or engage our professional cleaning team. By accessing our website or booking our services, you agree to comply with and be bound by the terms stated below. Please read them carefully before proceeding.

Introduction

These Terms and Conditions govern your use of our website and all cleaning services provided by our company. This includes residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and any additional services we may offer from time to time.

By booking a service or submitting your details through our contact forms, you confirm that you are legally capable of entering into a binding agreement and that all information you provide is accurate and complete.

Services Provided

We provide professional cleaning services tailored to homes, offices, apartments, retail spaces, and other properties. The scope of work for each service will be agreed upon at the time of booking and may include dusting, vacuuming, mopping, sanitizing, kitchen cleaning, bathroom cleaning, surface disinfection, and other specified tasks.

Any additional tasks requested outside the agreed scope may result in additional charges. We reserve the right to decline services that fall outside our expertise or pose safety risks to our staff.

Booking and Scheduling

All bookings must be made through our website, phone, or authorized communication channels. Once your booking is confirmed, you will receive a confirmation message detailing the date, time, and scope of service.

We strive to arrive at the scheduled time; however, unforeseen circumstances such as traffic, weather conditions, or prior job delays may occasionally affect arrival times. In such cases, we will notify you as soon as possible.

Pricing and Payment

Our pricing is based on the size of the property, type of service requested, condition of the space, and estimated time required. Quotes provided are estimates and may be adjusted if the actual condition of the property differs significantly from what was described.

Payment is due upon completion of the service unless otherwise agreed in writing. We accept various payment methods, which will be communicated at the time of booking. Late payments may incur additional fees.

Cancellations and Rescheduling

If you need to cancel or reschedule a cleaning appointment, we request that you notify us at least 24 hours in advance. Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee.

In cases where our team is unable to access the property at the scheduled time, a lock-out fee may apply to cover travel and labor costs.

Customer Responsibilities

Customers are responsible for providing safe and reasonable access to the property at the scheduled time. This includes ensuring utilities such as water and electricity are functioning properly.

You agree to inform us in advance of any fragile items, delicate surfaces, hazardous materials, or special cleaning instructions. We recommend securing valuables and sensitive items before our team arrives.

Health and Safety

We prioritize the safety of both our clients and employees. Our staff is trained in proper cleaning techniques and the safe handling of cleaning products and equipment.

If a property is deemed unsafe due to structural hazards, infestations, biohazards, or aggressive pets, we reserve the right to refuse or discontinue service without liability.

Satisfaction Guarantee

We aim to deliver high-quality results with every service. If you are not satisfied with the cleaning performed, you must notify us within 24 hours of service completion. We will review the issue and may offer a re-clean of the affected area at no additional charge.

This guarantee does not cover pre-existing damage, permanent stains, or areas not included in the agreed scope of work.

Damage and Liability

While we take every precaution to avoid damage, accidents can occasionally occur. If you believe damage has been caused by our team, you must report it within 24 hours of service completion.

Our liability is limited to the cost of repair or replacement of the damaged item and does not extend to indirect or consequential losses. We are not responsible for damage resulting from normal wear and tear, improper installation, or faulty materials.

Use of Cleaning Products

We use professional-grade cleaning products and equipment. If you prefer that we use your own cleaning supplies, you must inform us in advance. In such cases, we are not responsible for the effectiveness or safety of products provided by the customer.

We aim to use environmentally responsible products whenever possible; however, certain jobs may require specialized cleaning agents to achieve proper results.

Website Use

The content on our website is provided for informational purposes only. You agree not to misuse our website by attempting unauthorized access, introducing malicious software, or using automated systems to extract data.

We reserve the right to update website content, pricing, and service descriptions at any time without prior notice.

Intellectual Property

All website content, including text, graphics, logos, and images, is the property of our company and may not be reproduced or distributed without written permission.

Privacy

We respect your privacy and handle your personal information responsibly. Information collected through booking forms or contact pages is used solely for communication, scheduling, and service delivery purposes. We do not sell or share your personal data with third parties except where required by law.

Force Majeure

We are not liable for delays or failure to perform services due to events beyond our control, including natural disasters, severe weather, government restrictions, power outages, or other unforeseen circumstances.

Termination of Services

We reserve the right to refuse or terminate services if a customer violates these terms, behaves inappropriately toward staff, or creates unsafe working conditions.

Changes to Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated terms.

Governing Law

These Terms and Conditions are governed by applicable local laws. Any disputes arising from our services will be resolved in accordance with the relevant legal jurisdiction.

Contact Information

If you have any questions about these Terms and Conditions, please contact us through the contact details provided on our website. We are happy to clarify any part of this agreement before you book a service.